Organizational Structure Project:
Reimagining Support Services
This academic year, the College of Humanities, College of Science, College of Social and Behavioral Science and School for Cultural and Social Transformation – collectively referred to as the Colleges and Schools of Liberal Arts and Sciences (LAS) – are participating in a project to improve how we deliver critical support services to faculty, staff, and students.
An internal search is underway for a vice provost and senior dean who will oversee the design and implementation of shared services; the position description can be viewed online.
Project Purpose
The Importance of Shared Services: With growing demands on the U’s impact and a constrained budget, it’s essential to manage resources strategically to maximize the academic mission. Thoughtful stewardship allows us to allocate resources where they’ll make the most difference.Shared services help address practical needs across departments, providing consistent, high-quality support regardless of department size or budget. This approach enhances service quality while allowing resources to go further.
Goal: Enhance support across academic units in ways that will allow the university to reach ambitious goals for advancing student success and research impact.
Focus: Examples of services that might be enhanced through this process include:
- Administrative support
- Communications and marketing
- Event planning
- Facilities
- Fiscal management
- Human resources
- IT support
- Research administration
- Student scholarship administration
- Student services
- Wellbeing initiatives
Outcome: This effort will ensure equitable, efficient service delivery across the LAS units without merging colleges or affecting shared governance (e.g., faculty appointment, retention, promotion, and tenure (RPT), curriculum decisions, etc.). Each college/school will retain its unique identity and autonomy, with deans continuing to lead academic vision, manage curriculum, oversee faculty processes and advocate for their respective colleges.
Project Timeline
- Diagnostics: Aug-Nov 2024
- Establish a clear, evidence-based understanding of the current environment – including what is working well, areas that need support, and what would be important for faculty and staff in the design of a shared services model – to inform decision-making in the next phases. During this phase, faculty and staff were encouraged to share input through listening sessions, an online feedback form, and a survey, in addition to engaging in dialogue with their department chairs or deans.
- Solutions: Dec 2024-Jan 2025
- A decision has been made to move forward with a shared services model across LAS units. During this phase, an internal search has been launched for a vice provost and senior dean to lead the collaborative design and implementation process. Faculty and staff have also contributed feedback on structural options, the title and role of the vice provost and senior dean, and other key aspects of the model.
- Implementation Planning: Spring 2025
- The newly appointed vice provost and senior dean will work closely with faculty and staff to prepare operational plans for implementation. Key decisions will include determining which services will be shared, which shared services might be prioritized for a pilot launch, what infrastructure and systems will support shared operations, and how new organizational charts will take shape.
- Implementation: June 2025-ongoing
- Begin the phased implementation of shared services, incorporating feedback loops to ensure continuous improvement and responsiveness to the unique needs of the participating colleges.
Project Leadership
This project is commissioned by the University president and provost, with approval from the board of trustees, and executed by the Academic Excellence Taskforce, which is composed of deans and provides recommendations and feedback on strategic initiatives and change management aligned with the University of Utah strategic planning process, Impact 2030.
The project is led by Keith Diaz Moore, Associate Provost, Institutional Design & Strategy, and Rory Hume, Chair of the Academic Excellence Taskforce and Dean for the School of Dentistry. Once appointed, a vice provost and senior dean will work closely with faculty, staff and department leadership to design a process for planning and implementing shared services.
Faculty and Staff Engagement
Faculty and staff of the participating units are encouraged to share their experiences, challenges, and ideas to help improve support services.
- Listening sessions: Held in September and October 2024 to gather faculty and staff feedback
- Survey: Distributed to faculty and staff in October 2024
- Town hall: Held in December 2024 to share insights from data collection
Additional opportunities for faculty, staff and students to provide feedback on the design of shared services will be available once a vice provost and senior dean is appointed.
Project Goals and Rationale
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Sharing services is a common practice at many research-intensive universities, with nearly 70 percent of AAU public institutions combining administrative support across liberal arts and sciences. (Read more about the AAU online.) These colleges often have overlapping needs, making shared services more effective and efficient while still preserving specialized support at the departmental level. Additionally, pooling resources promotes equity – ensuring smaller units receive the same level of service as larger ones, regardless of their size or budget. Peer institutions have found that sharing services across liberal arts and sciences units addresses practical challenges and fosters consistent, high-quality service among departments.
Identifying opportunities to be more efficient while simultaneously remaining true to and championing our mission will be especially critical given the university’s direction. For more details on the university’s growth trajectory, visit the Impact 2030 webpage.
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No, the aim of this project is not to merge colleges or schools. The process may ultimately yield that colleges and schools will share certain services or resources to expand and enhance access to them, but faculty and shared governance processes and policies will not change through this project. This includes faculty appointment; Retention, Promotion, and Tenure; Tenured Faculty Review; career-line review, reappointment, and promotion; and annual review processes. The project also will not change curriculum management processes and policies.
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No. This project is focused on enhancing the quality and delivery of services across academic units. The focus is not on reducing staff, but rather on building high-performing teams in a structure that benefits faculty, staff, and students alike – which is particularly important, given the university’s growth trajectory. For more details, visit the Impact 2030 webpage.
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Administrative support, communications and marketing, event planning, facilities, fiscal management, human resources, IT support, scholarship administration, student services and wellbeing initiatives might be coordinated and aligned through this process, among other potential services.
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Both. Effectiveness is the ability to choose and execute the right strategies to achieve desired goals. Efficiency, meanwhile, is the capability to perform those strategies with minimal duplication and maximum productivity. It is possible to be efficient at less impactful tasks or to achieve desired results but with considerable inefficiency. A central aspect of the University of Utah’s strategic plan will be to provide high-quality education efficiently and effectively. This project aims to align the university’s resources and organizational structure with its strategic goals.
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Efficiency and effectiveness are inter-related concepts. Enhancing efficiency can directly contribute to our effectiveness. By streamlining processes and reducing duplication, for example, we can reallocate resources to areas that directly impact student success and research advancement. And, streamlined administrative processes can reduce the bureaucratic burden on department chairs, faculty and staff, giving them more time and resources to dedicate to student success efforts, teaching, research and professional development. Finally, efficient administrative systems can improve the speed and quality of services provided to students, such as admissions, financial aid, counseling and advising. This leads to a more positive student experience and can contribute to higher retention and graduation rates.
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Enhancing efficiency is about simplifying processes, improving workflows and ensuring consistent, high-quality support across all departments; it means reducing duplicated tasks and allowing staff to spend more time on specialized work that aligns with their expertise. This approach ensures that smaller units benefit from the same level of service as larger ones, creating more equitable support. While cost savings can be a benefit of sharing services, the primary focus is on improving the quality and delivery of services across academic units. This project is not aimed at reducing staff numbers.
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No. This shared services project is not a critique of the work of the participating academic units. On the contrary, it draws on many of the skills and structures within the individual units to build high-performing teams and creates a strong foundation that enhances the quality of services for all of our faculty, staff and students. This project is an opportunity to build on the successes of the participating academic units by increasing efficiency and collaboration across units at a larger scale, ensuring everyone has the resources they need.
Impact on Faculty, Staff and Students
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The U has ambitious goals for student success and research advancement. Achieving those goals will require investing resources in students, faculty and staff. Student investments include academic advising, student-facing communications, data infrastructure, first-year support, etc. Faculty and staff investments include wellbeing initiatives, research advancement, HR, IT, and fiscal services, among others. A more efficient organizational structure will allow the university to reallocate resources to these critical areas.
A more efficient organizational structure may also have direct impacts on our success. Efficient administrative systems can improve the speed and quality of services provided to students, such as admissions, financial aid, counseling and advising. This leads to a more positive student experience and can contribute to higher retention and graduation rates. Additionally, streamlined administrative processes can reduce the bureaucratic burden on faculty, giving them more time and resources to dedicate to teaching, research and professional development, while providing staff with larger teams, paths for career development and communities of peers where staff can share expertise, learn new best practices, and problem-solve collectively.
Finally, the project may identify opportunities to enhance faculty collaboration across the colleges. This might include, for example, creating interdisciplinary programs and teaching, advancing research by accessing previously unavailable extramural funding, and increasing the impact of high-profile projects through collaboration within interdisciplinary teams.
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While some job responsibilities and reporting lines may evolve as the four academic units transition to sharing specific services, these changes will only occur once decisions are made regarding which services will be shared and what the structure for those shared services will be. Staff expertise is critical to this process. As the professionals most familiar with their day-to-day responsibilities, staff will play a key role in shaping transitions, identifying opportunities for collaboration, and ensuring that services are optimized for efficiency while meeting departmental needs.
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Sharing services aims to enhance daily operations, particularly for staff in smaller departments who may lack a robust support network. Shared services will provide access to a collaborative community, facilitating the exchange of information as well as support during crunch times and absences (i.e., vacation, sick time, etc.). Additionally, sharing services streamlines the onboarding process for new staff, preserves institutional knowledge, creates training infrastructure and support, opens up opportunities for staff professional growth, and ensures smoother transitions.
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Shared services aren’t designed to make work dull or overly repetitive. Instead, they aim to create more dynamic roles by allowing staff to focus on specialized tasks that match their strengths. For example, a marketing professional working across multiple units could shift from responding to routine content creation requests in a single academic unit to developing and executing comprehensive social media strategies. This might include running multi-channel efforts, tracking analytics, training and supporting staff on executing social media strategy, and refining strategies over time, bringing more variety and meaningful impact to the role.
Shared services also offer opportunities for professional development and career growth by exposing staff to varied challenges across units. For instance, by working across multiple units, a staff member who manages a unit’s finances could develop strategies for budget forecasting, rather than focusing only on bookkeeping for their sole department. These new skills can open doors for leadership roles and career advancement that may not have been available in a single-unit structure.
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No. Sharing services doesn’t necessarily mean losing local, specialized support. Shared services in advising, for example, brings best practices like standardized training, shared data systems and advising technologies that both ensure consistency across departments and provide better information for use in the context of particular departments. This approach allows advisors to specialize in department needs while benefiting from broader tools, support and cross-training. Similarly, in fundraising, central support helps streamline large-scale efforts such as donor management and prospect research, enabling department-specific fundraisers to focus on building relationships and tailored strategies. These types of shared services enhance efficiency and effectiveness in part through the process of maintaining specialized local support.
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In a shared services model, the objective is to enhance the support provided to faculty and staff by ensuring access to a dedicated point of contact who understands the specific needs of each department. Rather than losing direct contacts, each department or college is assigned a dedicated liaison who will remain closely aligned with the unit. This liaison serves as the primary point of contact, ensuring continuity and a deep understanding of departmental operations.
The goal of shared services is not to disrupt existing relationships, but to provide faster, more specialized support while maintaining a consistent and familiar point of contact for each department.
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Well-designed shared services are able to reduce response times by utilizing a broader pool of experts. In the event that a faculty or staff member’s primary contact is unavailable to assist them, shared services models allow another qualified team member to step in, minimizing delays in response.
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Change can feel disruptive when new processes and structures are introduced. Ultimately, shared
services aim to enhance support for and morale among teams by:- Building community and support: Staff in smaller departments gain access to a broader network, reducing isolation and providing more opportunities for collaboration and knowledge-sharing.
- Offering workload relief: Shared services can reduce individual workloads by distributing tasks more evenly and ensuring staff have backup when taking time off.
- Providing career development opportunities: Cross-training and access to new resources can enhance skill sets, promoting personal and professional growth and creating opportunities for career advancement.
- Consistency and efficiency: Streamlined processes reduce frustration with redundant or inefficient practices, making work more manageable and meaningful.
Our long-term goal is to build high-performing teams and foster a stronger, more collaborative environment that benefits individuals, teams and the university as a whole. Teams will be closely involved throughout this process to minimize disruption and create the smoothest possible transitions for services that will ultimately be shared.
Decision-Making and Implementation
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Decisions about shared services will ultimately be made by the vice provost and senior dean in collaboration with the deans of the LAS units. The vice provost and senior dean will work closely with faculty, staff and department leadership to ensure that the design and implementation process reflects the unique needs and priorities of each academic unit. The university president and provost, in collaboration with the Board of Trustees, have determined the shared services model and organizational structure.
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Yes. Local expertise from faculty and staff has already played a key role in shaping the shared services model process, and it will continue to guide the design and implementation of shared services. The newly appointed vice provost and senior dean will prioritize engagement with faculty, staff and department leadership to co-develop plans that preserve local expertise while enhancing support services. Feedback loops and opportunities for input will remain central throughout implementation.
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The development and management of shared services will be overseen by a vice provost and senior dean, who will lead the LAS units in this effort. This leader will work collaboratively with faculty, staff and deans of each of the four participating units to ensure the shared services model is tailored to meet the specific needs of each college while maintaining their unique identities.
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Models that share services across liberal arts and sciences colleges and schools are common at AAU institutions because they address practical challenges and foster consistent, high-quality service among departments. Sharing services across units also allows universities to use resources more strategically – helping maximize the academic mission, particularly in resource-constrained environments. At the U, we will draw on our peers’ experiences, as well as on the deep expertise of our own staff, faculty and college/department leaders, actively considering the unique needs and contexts of our own colleges, departments and programs to evolve our organizational structure and design shared services.
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The decision to implement the shared services model across these four academic units was the result of a collaborative process. The deans of the four academic units were asked to solicit input from their leadership teams and to engage in discussions with their faculty and staff about the potential models.
Together with the provost, the deans reviewed the feedback and reached a consensus, ultimately recommending this model to the president, who endorsed it. The model was chosen because it ensures challenges can be addressed holistically, providing all units - regardless of size or discipline - with the benefits of enhanced efficiencies and stronger support systems. Additionally, the integration of services for these disciplines is intended to foster greater opportunities for cross-disciplinary collaboration, recognizing that many of today’s most pressing research and academic challenges require the combined strengths of the sciences, social sciences, and humanities.
While some may welcome this model as a positive step forward, others may have concerns about the implementation of this new model. The new vice provost and senior dean will play a crucial role in addressing these concerns, ensuring that the design and execution of shared services reflect the diverse needs of each unit and provide the necessary flexibility and support for all stakeholders.
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The current project focuses solely on sharing support services, not merging the four academic units. This approach will enhance efficiency and support across all four units, but it will also maintain distinctions among all the units. Through the Phase 2 data collection process, many faculty and staff emphasized the importance of maintaining the unique identities and autonomy of each unit, which this approach will facilitate. While no one suggested a merger during the Phase 2 data collection process, faculty interested in exploring this option can discuss it with their deans and consider initiating the proposal process. A merger proposal would require each department’s faculty to vote, along with the curriculum committee or college council of each college/school. The proposal would be reviewed by both the graduate council and the undergraduate council, followed by a vote of the Academic Senate and approval of the Board of Trustees. (View details regarding the Academic Unit Proposal Process online.)
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While creating a new vice provost and senior dean position may seem counterintuitive when aiming for efficiency, a dedicated leader is essential for effectively managing shared services. As other AAU institutions have shown, having one individual who understands each unit’s unique needs and goals prevents misalignment, reduces duplication of efforts, and ensures a unified strategy. The leader’s focus on coordination allows each college or school’s dean to focus on their own priorities – such as curriculum management, faculty appointments, Retention, Promotion, and Tenure processes, and Tenured Faculty Review – while still benefiting from shared services. Deans and faculty will also retain control over their unit’s vision, including decisions about academic direction and the focus of specific disciplines. Although this initial investment might seem counterintuitive, it’s akin to preventative health care – where regular checkups reduce costly interventions – or sustainability initiatives, where upfront investments in energy-efficient systems lead to lower costs and reduced environmental impact. Similarly, the vice provost and senior dean role is designed to achieve long-term, robust and efficient support by minimizing fragmentation and aligning resources across units.
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The creation of the vice provost and senior dean (VP/SD) position and its appointment are within the authority of the president and do not require changes to university policy. Like “associate dean” and “assistant dean,” “senior dean” and “vice provost” are working titles that do not appear in policy, but they can be understood to represent a portion or an extension of the role of “dean” and “provost/SVPAA.” In all these cases, the president has the discretion to appoint administrative officers as needed, per University Policy 2-005: Officers of the University. Furthermore, the VP/SD does not replace the college deans, who as described in 2-005 will continue to “administer . . . each college or school.” In their administrative role, the VP/SD will complement the work of the deans by focusing on strategic coordination across the four academic units, without diminishing the deans' roles in leading their individual colleges.
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The implementation planning phase, beginning in Spring 2025, will focus on developing operational plans for shared services. This will include decisions about:
- Which services will be shared.
- How shared services might be prioritized for a pilot launch.
- The infrastructure and systems needed to support shared operations.
- New organizational charts that reflect the integrated model.
The vice provost and senior dean will work closely with faculty, staff and deans during this phase to ensure the plans align with the findings from earlier data collection and address the specific needs of each college/school. Faculty and staff will continue to have opportunities to provide input during this phase.
For questions, contact SVPAA@utah.edu or complete the feedback form below.
Name and email are not required fields if you would like to provide anonymous feedback.